CUSTOM ORDERS
All orders placed at Scott and Tyler’s Custom Furniture are Custom Orders and require a signature of approval and a non-refundable 50% deposit to process. The customer will incur a change order fee (minimum $99) once a project has been agreed upon and started if the customer changes the original order.
COMPLETION DATES
Completion dates are approximate. Scott and Tyler’s Custom Furniture will do its best to meet estimated completion dates, although factors outside of our control make it impossible for us to guarantee any specific completion date. Cancellations are not accepted on the basis of an overdue project.
CANCELLATION & RETURNS
Scott and Tyler’s Custom Furniture does not accept returns or cancellations on any custom orders. Orders which require installation are subject to review. Installation charges and estimated completion dates are subject to change based on the assessment.
DELIVERIES
It is your responsibility to ensure that any items you order will fit into your space. Scott and Tyler’s Custom Furniture will not be responsible if an item does not fit. You will incur and agree to pay an additional $150 charge for any re-delivery. Please inspect your order thoroughly prior to signing any delivery documents. In the event damages are incurred during delivery, it is imperative that you note any and all damages at the time of delivery and let us know immediately before accepting it.
COLOR & GRAIN VARIATIONS
Due to the characteristics of wood, stain, and other materials, there will be variations in colors and grains.